For some time, I had been a dependable vendor on Cardmarket, considered one of Europe’s most prominent platforms for investing cards. I preserved an excellent popularity — over four hundred positive evaluations, zero disputes, and constant, click here Qualified support. But a person unjustified dispute, dealt with by Cardmarket personnel users Silvia Parravano and Christian Tobehn, transformed every little thing. in the following paragraphs, I will share my private expertise, make clear the structural flaws in Cardmarket's dispute system, and challenge a stark warning to other sellers.

A Clean Record developed about many years

A established vendor With one hundred% optimistic Feedback

ahead of the incident, I used to be precisely the type of vendor each and every marketplace values. I detailed trading playing cards properly, explained situations transparently, and delivered promptly. I under no circumstances been given a single complaint — only praise.

the necessity of have confidence in on Cardmarket

track record is all the things for sellers on Cardmarket. One error — even one that isn’t your fault — can problems many years of labor. That’s what helps make my story so alarming for others functioning within the platform.

The Dispute That Shattered My Standing

purchaser Ordered the Wrong Card, Then Blamed Me

The trouble begun any time a purchaser purchased a card shown exactly by name, established, and condition. Upon receiving it, they falsely claimed I had despatched the “Incorrect Edition” — despite obvious listing proof displaying I hadn’t.

Proof Ignored by assistance

I submitted screenshots of the listing, card Model, and issue to show my accuracy. But Cardmarket assist, precisely Silvia Parravano, dismissed the information. as an alternative to reviewing the listing or requesting clarification, she instantly sided with the client.

Silvia Parravano’s Mishandling on the Dispute

No reasonable Investigation

Silvia’s conclusion was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the buyer. She just blocked my account. No hearing. No next opinion. No appeal.

No Warning, No conversation

What manufactured this worse was the suddenness on the action. I was locked outside of my account right away. My appeals — requesting a review or escalation — were achieved with automated responses or silence. Silvia Parravano exercised full authority with no accountability.

Christian Tobehn’s function: Reinforcing the Bias?

Reinforcing precisely the same sample

In abide by-ups, my circumstance was also witnessed by Christian Tobehn, another member of Cardmarket's assistance group. sad to say, as an alternative to reviewing the info objectively, he doubled down on Silvia’s judgment. once again, no rationalization, no transparency, just automated deflections in addition to a long-lasting ban.

A sample of vendor Disregard

Are sincere Sellers currently being Silenced?

immediately after this working experience, I began studying on-line boards and Group threads. I swiftly learned I wasn’t by itself. Dozens of very long-time sellers claimed equivalent activities — several involving Silvia Parravano.

a typical theme? consumers often win, regardless if Erroneous — and sellers are still left voiceless.

How This Hurts the whole Market

even though platforms should shield purchasers, ignoring evidence from straightforward sellers leads to a damaged ecosystem. When have faith in is just one-sided, lousy actors take advantage, knowing they’ll be shielded by biased aid brokers.

the issue: No Oversight, No Appeal

not enough Transparency in Cardmarket’s process

one of the most alarming difficulty would be the absence of the appeals method. as soon as staff like Silvia or Christian make a decision, it’s closing. There’s no 2nd evaluate, no accountability, and no way to restore use of your account — Irrespective of how sturdy your proof is.

chance of Abuse and Blackmail

In my scenario, I was indirectly coerced into refunding a Fake assert — or eliminate my account entirely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.

economic and Emotional outcomes

business enterprise Loss Overnight

I invested yrs in developing my seller profile. all of that effort was wiped out quickly, in conjunction with potential upcoming money. My vendor dashboard, purchase historical past, and faithful client base — all gone.

Emotional Toll over a trustworthy vendor

This wasn’t just a business strike. it had been demoralizing. being taken care of like a fraud right after several years of integrity was emotionally devastating. I followed every single rule, and however bought punished.

What Cardmarket should Do to get back Trust

System Reforms Are Urgently Needed

If Cardmarket hopes to retain high-quality sellers and prevent potential abuse, it need to:

• ✅ Introduce a transparent attractiveness procedure for blocked accounts

• ✅ call for disputes to be reviewed by at the very least two unbiased guidance agents

• ✅ Train staff members like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ secure sellers who submit obvious, factual proof

• ✅ Establish accountability metrics for workers decisions

with no these modifications, straightforward sellers will go on to get collateral problems inside a process that blindly favors customers.

Final feelings: Be Wary, keep Documented

if you are now selling on Cardmarket, don’t assume your ideal file will secure you. You're always one consumer criticism — even a Fake one — faraway from getting silenced.

defend on your own by:

• using screenshots of each listing

• Archiving communication with buyers

• Backing up your account data regularly

• Preparing for disputes — Even when you do absolutely nothing Improper

Conclusion: 

My knowledge with Silvia Parravano and Christian Tobehn should function a significant warning to anyone using Cardmarket. I considered from the System. I played by the rules. And that i continue to bought eliminated without the need of trigger.

If Cardmarket continues to ignore seller legal rights, additional reliable suppliers will walk absent. And when that occurs, the System received’t just get rid of sellers — it’ll get rid of its believability.

Has one thing equivalent happened to you personally? Share your experience and assistance increase consciousness. Sellers are worthy of far better.